Level of service goals enable your utility to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use level of service goals to establish performance standards and develop improvement programs for individual…
According to the EPA, U.S. water utilities lose between 6 and 7 billion gallons per day due to leaks -- approximately 16 percent of potable water produced. Similarly, the Congressional Budget Office estimates that for most rural and urban systems,…
Q: How often should I exercise my critical valves? A: The AWWA's Manual of Water Supply Practices M44 Third Edition recommends that valves deemed critical are inspected and exercised on an annual basis. The intent of valve asset management is…